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October 27, 2020

What Telemedicine Can Learn from Telehealth Nursing? As I’ve watched and consulted with companies implementing new telehealth initiatives,...

August 25, 2020

What is CRM in healthcare? A CRM (Customer Relationship Manager) is a database of potential and current customers...

June 8, 2020

On December 30, I had open heart surgery at Cleveland Clinic. I can’t deny that it was uncomfortable...

April 11, 2020

Renee had worked in the call center at a large cardiology group for six years. She knew every...

April 11, 2020

Book Review: It’s Your Call: Mastering the Telephones in Your Medical Practice by Elizabeth W. Woodcock MBA, FACMPE,...

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