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November 19, 2020

GUARANTEED DISSATISFIERS Are you guilty of committing these common telehealth sins? They plummet customer satisfaction scores and derail...

November 17, 2020

“We have two ears and one tongue so that we would listen more and talk less.” -Diogenes Everyone...

November 12, 2020

REMOVING ERRORS MAY REQUIRE TOUGH CHOICES Revenue loss rarely begins with a major failure; it often starts with...

October 27, 2020

This is not a technology failure. It is a sequencing problem. Telehealth was never designed as one integrated...

October 27, 2020

Marcus has been COO of a regional orthopedic group for eleven years. He approved the telehealth platform in...

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