August 21, 2026
A patient calls to book an appointment. From the outside, nothing could be simpler: someone wants to be...
Stephen Dean is COO of Keona Health, where he’s spent 14 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.
August 21, 2026
A patient calls to book an appointment. From the outside, nothing could be simpler: someone wants to be...
July 24, 2026
Here’s a scenario familiar to many family caregivers. Carmen manages her mother’s care from two time zones away....
July 16, 2026
If your phone experience feels cold and confusing, your patients will hang up and find care somewhere they...
July 16, 2026
The way your practice handles after-hours calls has direct consequences for patient outcomes, staff wellbeing, and operational efficiency....
July 10, 2026
Contact center AI for hospitals applies voice AI, NLP, and intelligent routing to patient calls so that common...
