July 16, 2026
If your phone experience feels cold and confusing, your patients will hang up and find care somewhere they...
Stephen Dean is COO of Keona Health, where he’s spent 13 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.
July 16, 2026
If your phone experience feels cold and confusing, your patients will hang up and find care somewhere they...
July 16, 2026
The way your practice handles after-hours calls has direct consequences for patient outcomes, staff wellbeing, and operational efficiency....
July 10, 2026
Contact center AI for hospitals applies voice AI, NLP, and intelligent routing to patient calls so that common...
July 3, 2026
A scheduled appointment is the easy part. The refill, the provider question, the referral that needs three touches...
June 12, 2026
Stage 1 of the Patient Service Maturity Model: Standardize Care Your team thinks they have standardized scheduling. They...
