Every patient call completed, from first ring to booked appointment. Built on 13 years of healthcare operations, with Kara handling the repetitive calls so your team can focus on the patients who need them.
13 years of healthcare operations. Pay only for what completes.
After-hours calls roll into the next morning. Monday backlogs drain staff morale. Your patients repeat their story to a bot, then to one person, then to another. Your team hunts through six systems for context.
That's not a staffing problem. It's a coordination problem. And it's quietly draining visit volume, fueling staff turnover, and eroding the trust with your patients you've spent years building.
No more repeating the same story across three handoffs. They reach a real answer the first time, day or night, and the appointment they get is the right one.
Your staff stop spending their energy searching for context and start spending it using their judgment. The repetitive volume runs itself. The complex calls arrive pre-loaded with everything your team needs to deliver care to the patient.
“Access is care. Delays diminish care.”
Book a demoCareDesk runs your patient access the way an air traffic control tower runs a busy airport. Most flights follow standard patterns autonomously. When complexity hits, controllers step in with full context and the expertise to manage it. Nobody starts over.
Voice, chat, and web requests get handled reliably 24/7. Scheduling, refills, reminders, simple cancellations and reschedules. Your staff don’t need to manage them.
When a call needs human judgment, your team gets the complete patient story on screen: every prior attempt, every relevant rule, every clinical protocol. They have what they need to resolve it on the first call.
The handoff between them Autopilot and Copilot makes all the difference. Most AI handoffs leave patients restarting from zero. CareDesk transfers the call with all the history intact.
99% appointment accuracy
Across every channel, every shift
95% successful call handoffs
vs. cold transfers that frequently drop or go unanswered
2 days to staff competency
Replaces a 6-week training timeline
15M+ patient interactions handled
With no safety incidents on record
“Never, in all my days, have I heard of agents being trained and taking calls without error in 2 days of being hired. That's what happened to us within 2 weeks of going live.”
Jordan Sappington, Director of Patient Information Services, Golden State Orthopedics
“In the two years since we implemented CareDesk, we've doubled the number of providers. We have not had to add one single service staff position.”
Kelly Dickerson, Call Center Manager, EmergeOrtho
These aren't four separate tools you wire together. They're four coordinated roles inside CareDesk, sharing the same patient context in real time.
01
Kara
Your phones get answered correctly 24/7, without sacrificing standards.
02
Engage
Your patients are guided to schedule the right appointment online, the first time.
03
Elevate
Your team has everything they need in one system.→ See how Elevate Copilot works
04
Triage
Your nurses make standardized clinical decisions, backed by evidence-based protocols.
Most AI platforms learn from generic data. CareDesk learned from 15M+ real patient interactions and 13 years of scheduling rules specific to healthcare operations. That's the difference between an AI that merely sounds confident and one your providers actually trust with every call.
Healthcare CRM
The system of record for every patient interaction across every channel. When a patient calls after trying to book online, your team sees the full history instantly. No re-entry. No lost context.
Practice Intelligence 360
A unified view of patient, provider, and practice in one place. Your scheduling rules, provider preferences, insurance protocols, and clinical safety guidelines are encoded as rules, not guesses. The AI applies your protocols. Every time.
Real-time EHR integration
Bi-directional sync with Epic, Cerner, athenahealth, and 50+ EHR and practice management systems. Decisions made in CareDesk show up in your EHR in seconds, not in overnight batches.
Get started with CareDesk in your most complex specialty. You pay per completed interaction. Not for attempts, not for transfers, not for calls that go nowhere. Your financial goals align with the outcome from Day One.
Guiding agents with AI since 2013
