INTEGRATIONS
CareDesk connects your EHR, contact center, and clinical tools into one interface, so your team works from a single screen with full patient context, not six.
Every tool used by a contact center can be integrated into a single interface. You can finally develop & manage your workflows from 1 singular place!
Imagine:When a patient calls, CareDesk pops the agent’s screen with full context (visit history, medications, problem list, past and upcoming appointments) in one click. Every channel (calls, secure messaging, text, fax, paging) lives in a single queue, and every interaction writes back to the chart automatically.
Types Of Integration
1
Your patient's information is pulled from the EHR. This data is used as input for Symptom Checker, Intelligent Scheduling, Patient Self-Scheduling & Nurse Triage.
Write-back to the EHR to document encounters in the patient's chart and to send messages & tasks to providers AND their care teams.
learn more
2
Evidence-based content is necessary for clinical safety in clinical support tools. Keona's gold-standard decision support tools uses data created by sources just as Schmitt Thompson Clinical Content and Keona Medical. Plus, 75% of clients also create their own content! All seamlessly integrated into one tool!
learn more
3
Manage all your messaging in one place with Messaging Manager. Unified HIPAA compliant text, secure messaging, & fax requires your staff need only learn 1 interface. Plus, most messaging can be sent automatically. Instantly!
4
Not only can you give your agents a simple view of patient past & future appointments, but also maximize provider and patient preferences in scheduling, while simplifying the process of scheduling for your agents. Waitlist features protect you from lost revenue from cancellations. Your providers keep control of their schedules while your schedulers focus on the patient care they want to provide.
learn more
5
Computer Telephony Integration allows CareDesk to use telephone data to optimize & streamline the telephone call. Automatically pop screens, auto search for patients, & incorporate IVR entries into scripts & guidelines. Automate call flows that take into account every piece of detail gathered from the phone system. Further automate outbound calls based on advanced call handling logic. Generate holistic call metrics & reports that correlate satisfaction metrics to every telephony & handling metric in the entire process.
6
Educating patients is critical for engagement & compliance. Health information should be at your nurses’ & physicians’ fingertips as they need it. Each encounter can be followed up with related education that not only informs the patient, but reinforces the care advice they were given. CareDesk integrates a number of content sources in your existing custom content.
learn more
7
Users can single sign-on by integrating into your existing systems' authentication and authorization. Whether you need users to single sign-on through the electronic health records, like Epic Systems or Allscripts, or through your phone system, or perhaps directly to your Microsoft Active Directory domain, we have you covered!
8
Add clinical rules & automation for optimizing service delivery to your sales & marketing CRM without new development. By integrating CareDesk with Microsoft Dynamics or Salesforce, tie together next generation of healthcare CRM service to their tools for the patient sales & marketing journey.
learn more
9
You never know when that incoming call might be a medical emergency. With address validation & geolocation combined with e911 services, you can help callers get the emergency help they need! Address routing & mapping is essential for appointment reminders, navigating to new locations & referrals. These integrations are used in our Core-Healthcare CRM, Intelligent Scheduling, Patient Self-Scheduling, Service Referrals & Messaging Manager.
Feel free to send us a message.
"*" indicates required fields
