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Stephen Dean

Stephen Dean is COO of Keona Health, where he’s spent 14 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.

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July 8, 2022

When Your Data Is Scattered, Your Patients Feel It First Your patient calls on a Tuesday afternoon to...

June 5, 2022

What is a CRM system in healthcare? CRM stands for Customer Relationship Manager, a type of software used...

May 31, 2022

What is patient self-scheduling in the healthcare industry? A patient self-scheduling platform empowers patients to schedule their own...

May 27, 2022

What Is Patient Self-Scheduling Software? Patients call during lunch, after hours, or between meetings, and too often they...

May 20, 2022

What is patient self-scheduling software? EHR (Electronic Health Record) companies such as Allscripts, Athenahealth, Cerner, Epic, and NextGen...

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