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Stephen Dean

Stephen Dean is COO of Keona Health, where he’s spent 14 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.

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April 10, 2020

Researchers in Florida found the top 6 factors for patient dissatisfaction for an Adult Primary Care Unit. The...

April 10, 2020

Challenge: There are more patients, but reimbursement is declining One of the big challenges for medical practices today...

April 10, 2020

Until recently, medical practices have had the luxury of ignoring patient experience metrics. Times are changing and failing...

April 10, 2020

Nursing Telehealth Triage has become increasingly important as a way to improve the healthcare process and overall patient satisfaction. Nursing Telehealth...

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