August 8, 2023
Training time is a vital operational metric for healthcare call center agents Agents are an essential, if sometimes...
Stephen Dean is COO of Keona Health, where he’s spent 14 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.
August 8, 2023
Training time is a vital operational metric for healthcare call center agents Agents are an essential, if sometimes...
August 3, 2023
Your contact center is half-empty. Your phone lines are on fire but you don’t have the staffing power...
March 20, 2023
Tipping Point In 2000, social scientist Malcolm Gladwell popularized the “tipping point” concept in his book, Tipping Point....
November 3, 2022
Transcript 25 Years of Nurse Triage Practice Keona Health Transcript STEPHEN DEAN My name is Stephen. I’m the...
October 21, 2022
Patient No-Shows & Missed Patient Appointments — A Growing Concern for Healthcare Providers Your schedules look full on...
