August 24, 2023
A healthcare call center in Seattle recently experienced a painful lesson when they lost three key employees: one...
Stephen Dean is COO of Keona Health, where he’s spent 14 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.
August 24, 2023
A healthcare call center in Seattle recently experienced a painful lesson when they lost three key employees: one...
August 21, 2023
Optimizing your patient access teams for remarkable efficiency Thousands of healthcare organizations are stuck in the “Staffing Trap”:...
August 17, 2023
Picture this: a medical call center, buzzing with frantic energy, phones ringing off the walls. In the eye...
August 14, 2023
A whopping 88% of patients say their choice of a healthcare provider hinges not on the visit itself,...
August 10, 2023
Priya had been the practice manager at a busy orthopedic practice for six years. She knew the sound...
