October 23, 2023
Imagine your call center as the heart of your healthcare system. Every patient flows through it. The call agent is...
Stephen Dean is COO of Keona Health, where he’s spent 14 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.
October 23, 2023
Imagine your call center as the heart of your healthcare system. Every patient flows through it. The call agent is...
October 18, 2023
Is your healthcare call center getting crushed under the weight of frustrated patients? Your healthcare call center is...
October 16, 2023
Implementing major changes in a healthcare call center is no easy feat You need full alignment across your...
August 31, 2023
Is your healthcare system plagued by hellish patient access processes? If you’re like thousands of healthcare organizations, you’re...
August 28, 2023
Why you’re failing at patient self-scheduling You’ve likely tried everything. Over-hiring, relying on traditional call-in scheduling, implementing a...
