September 10, 2024
When I was a child, I grabbed my father’s pant leg in crowded areas to stay connected and...
Stephen Dean is COO of Keona Health, where he’s spent 14 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.
September 10, 2024
When I was a child, I grabbed my father’s pant leg in crowded areas to stay connected and...
August 13, 2024
Importance of a mapped call flow in customer service & care A call center call flow is a...
June 17, 2024
The state of patient service in 2025 Maria had grappled with shortness of breath for weeks. When she...
May 16, 2024
Devon had one job: figure out why patients weren’t coming back. He found himself staring at yet another...
May 13, 2024
What makes a patient call center different from a standard call center? The role of patient satisfaction in...
