Kara
Products

Healthcare CRM

CareDesk, an AI-powered healthcare CRM built specifically for medical professionals, optimizes the patient experience.

Triage Software

Triaging patients is typically complex and involves a lot of variables, leading to errors, long queues and a long list of other unpleasant effects.

Intelligent Scheduling

Tired of scheduling errors, missed appointments, and unbooked appointment slots?

Knowledge Base

Deliver the information your agents need when they need it without making them search

Queue Manager

CareDesk Queue Manager is a powerful tool for managing clinical communication.

Patient Self-Scheduling

Designed for Providers, Made for Patients

Integration

Every tool used by a contact center can be integrated into a single interface.

Healthcare Campaigns

Coordinate outbound email, SMS and call campaigns. Tie marketing campaigns to specific appointments for true ROI.

Business Intelligence

Equip your supervisors with superpowered insights!

Patient Engagement

Proactively engage patients based on their risk factors and history.
Your Challenges

Staff Burnout and Turnover

Skilled staff burn out when every day is spent managing volume, rules, and interruptions.

Revenue Plateau

Hidden bottlenecks that prevent patients from getting scheduled, seen, and completed are removed

Inconsistent Nurse Triage

When triage decisions vary by who answers the call, risk increases.

Overwhelmed By Calls

Patients get helped the first time they reach out. Repetitive requests complete automatically.

Scheduling Chaos

When scheduling rules live in people’s heads, errors are inevitable.
Your Solutions

Phone & Chat (Kara)

Your phones get answered correctly, 24/7

Online Scheduling (Engage)

Your patients book the right appointment, the first time

Staff Guidance (Elevate)

Your newest hire performs like a veteran from day one

Clinical Triage (Triage)

Evidence-based protocols protect patients and nurses
Your Specialties

Urology

Book more urology procedures while no-shows drop by over 10%.

Women's Health

Reduce missed prenatal, screening and fertility visits — while reducing staff onboarding time by 70%.

Orthopedics

Keep your OR blocks full and reduce patient callbacks by 34%.

Cardiology

Get critical cardiac patients seen days sooner — without overwhelming your team.

Primary Care

Increase preventive visits, reduce lost-to-follow-up across every age group, and achieve 100% encounter documentation.

Dermatology

Route cosmetic-sounding requests hiding medical urgency correctly, and see up to 94% cancellation.

Pediatrics

Give worried parents answers faster — and urgent children seen sooner with 60% self-scheduled appointments.

Vision Care

Get urgent vision problems seen faster and stop wrong appointment types by over 25%.
Your Benefits

EVALUATE

Case Studies

Our highly optimized healthcare scheduling software gives both patients and providers exactly what they need 24/7, anywhere.

Webinars

Keona Health's (care)fully designed healthcare CRM gives both patients & providers exactly what they need 24/7, anywhere.

INSIGHTS

Blog & Insights

Latest thinking on healthcare patient access & service

Company News

Keona Health's (care)fully designed healthcare CRM gives both patients & providers exactly what they need 24/7, anywhere.

Keona Health

All

COVID

Healthcare CRM

Nurse Triage

Practical Dynamite

Scheduling

Telehealth

Improving the Patient-Provider Relationship

November 1, 2022

Improving the Patient-Provider Relationship

Most patient-provider relationships start to fray long before the patient ever sees the provider. Besides waiting, complaints around...

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Keona Lands Executive to Lead Growth of AI-driven Care Desk Platform

July 1, 2020

Keona Lands Executive to Lead Growth of AI-driven Care Desk Platform

Chapel Hill, NC, June 30, 2020 – Keona Health, the innovative developer of Care Desk, an AI-driven workflow,...

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Industry Veteran Gina Tabone Joins Keona Health

June 4, 2020

Industry Veteran Gina Tabone Joins Keona Health

Keona Health is excited to announce that Gina Tabone has joined the company as VP Strategic Partnerships. Gina...

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KEONA HEALTH ANNOUNCES INVESTMENT FROM RIVERSIDE ACCELERATION CAPITAL

May 1, 2020

KEONA HEALTH ANNOUNCES INVESTMENT FROM RIVERSIDE ACCELERATION CAPITAL

CHAPEL HILL, N.C.– (BUSINESS WIRE) –Keona Health Inc. (“Keona” or “the Company”), the Contact Center and Patient Access...

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KEONA HEALTH RECOGNIZED BY ALLSCRIPTS

April 10, 2020

KEONA HEALTH RECOGNIZED BY ALLSCRIPTS

Allscripts Developer Program Presents the Next Generation of Patient Triage Keona Health recognized by Allscripts for leading innovation...

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