October 27, 2020
This is not a technology failure. It is a sequencing problem. Telehealth was never designed as one integrated...
Stephen Dean is COO of Keona Health, where he’s spent 14 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.
October 27, 2020
This is not a technology failure. It is a sequencing problem. Telehealth was never designed as one integrated...
October 27, 2020
Marcus has been COO of a regional orthopedic group for eleven years. He approved the telehealth platform in...
August 25, 2020
What is CRM in healthcare? A CRM (Customer Relationship Manager) is a database of potential and current customers...
April 11, 2020
Book Review: It’s Your Call: Mastering the Telephones in Your Medical Practice by Elizabeth W. Woodcock MBA, FACMPE,...
April 11, 2020
Renee had worked in the call center at a large cardiology group for six years. She knew every...
