Always on, 24/7/365
Handles unlimited concurrent calls
Never late, never needs time off
Annual clinical staff leaving due to administrative burden
30%Direct revenue loss when patients can't schedule
$200+Patients hanging up before getting help
10 - 12%Current human call handling expense
$060%
Provider-Practice-Patient Intelligence: Flo can deflect over 50% of scheduling calls accurately, checking complex prerequisites and matching provider rules.
Streamline billing inquiries, prescription refills, test results, and provider communications.
Flo Standalone 20%+ deflection with quick setup Flo Call Center Integrated: 40%+ deflection with full workflow optimization.
Wait list, reschedule, cancels, and confirms with clear management and communication.
Your organization will benefit from:
Staffing reduction
Deflecting calls saves up to 192 hours per provider per year.
Revenue recovery
Higher conversion and reduced abandonment recovers…
Scalable growth
Conservative 3–5x ROI projections with performance guarantees. Miss our targets, get credits back. We share the risk.
PERFORMANCE GUARANTEE: ROI target backed for qualified organizations.
See a quick demo
No. CareDesk Flo uses strict guardrails and hands off uncertain cases to a human.
How: Keona uses intent checks and fallback logic to prevent unsafe calls.
Example: 90% of edge cases are flagged for nurse review before reaching patients.
Flo matches or exceeds nurse triage benchmarks.
How: Continuously validated against clinical data and call-center outcomes.
Example: Independent audits show >95% alignment with human decisions.
CareDesk Flo implementation is quick with minimal disruption.
How: Standard APIs integrate with EHRs and call center software.
Example: Most orgs go live in 4–6 weeks.
Pricing for CareDesk Flo is transparent and scalable.
How: Based on call volume, not per-seat licenses.
Example: Affordable for both small clinics and large systems.
The patient experience for using CareDesk Flo is fast, clear, and frustration-free.
How: Flo routes, schedules, and resolves common requests, then escalates seamlessly if needed.
Example: Median wait time drops from hours to minutes.
AI-to-human handoff works instantly and seamlessly with CareDesk Flo
How: Full call context passes into the agent console, no repeating for the patient.
Example: 1 in 8 calls smoothly escalates, saving staff time while ensuring safety.
CareDesk Flo is HIPAA-compliant and secure.
How: End-to-end encryption, access controls, and regular audits.
Example: All PHI encrypted in transit and at rest.
Scheduling: New appt, reschedule, reminders, cancellations. ◦ Clinical ops: refills, referrals, results routing. ◦ Admin: eligibility, directions, hours. ◦ After-hours: voicemail replacement, callback scheduling.
Clinical ops: refills, referrals, results routing.
Admin: eligibility, directions, hours.
After-hours: voicemail replacement, callback scheduling.
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