Timothy Ogrentz, MS, BSN, RN

Director of Services & Analytics, Keona Health Timothy Ogrentz, a registered nurse since 1995, is Director of Services & Analytics at Keona Health, based in Chapel Hill, North Carolina. He joined Keona in September 2018 as Director of Clinical Informatics & Analytics and stepped into his current role in January 2022. Over nearly eight years at the company, Tim has built out the clinical informatics, analytics, and AI capabilities behind Keona’s next-generation triage platform, leading work on LLM-powered nurse tooling, AI-assisted triage features, and automated clinical guideline generation. Alongside descriptive, predictive, and prescriptive analytics, interactive dashboards and scorecards, and applied research, his work helps clinical contact centers make smarter, faster, more outcome-driven decisions. Tim is passionate about telephone triage nursing, next-generation triage software, and the rich clinical data sets the triage process generates. He works at the intersection of bedside-rooted clinical expertise and applied AI, building data- and AI-driven tools that help triage teams deliver a better customer experience, a more efficient workflow for the triage nurse, and — most importantly — healthier, happier patients. Triage, as he puts it, is in his blood.