Kara
Products

Healthcare CRM

CareDesk, an AI-powered healthcare CRM built specifically for medical professionals, optimizes the patient experience.

Triage Software

Patient triage is typically complex and involves a lot of variables, leading to errors, long queues and a long list of other unpleasant effects.

Intelligent Scheduling

Tired of scheduling errors, missed appointments, and unbooked appointment slots?

Knowledge Base

Deliver the information your agents need when they need it without making them search

Queue Manager

CareDesk Queue Manager is a powerful tool for managing clinical communication.

Patient Self-Scheduling

Designed for Providers, Made for Patients

Integration

Every tool used by a contact center can be integrated into a single interface.

Healthcare Campaigns

Coordinate outbound email, SMS and call campaigns. Tie marketing campaigns to specific appointments for true ROI.

Business Intelligence

Equip your supervisors with superpowered insights!

Patient Engagement

Proactively engage patients based on their risk factors and history.
Your Challenges

Staff Burnout and Turnover

Skilled staff burn out when every day is spent managing volume, rules, and interruptions.

Revenue Plateau

Hidden bottlenecks that prevent patients from getting scheduled, seen, and completed are removed

Inconsistent Nurse Triage

When triage decisions vary by who answers the call, risk increases.

Overwhelmed By Calls

Patients get helped the first time they reach out. Repetitive requests complete automatically.

Scheduling Chaos

When scheduling rules live in people’s heads, errors are inevitable.
Your Solutions

Phone & Chat (Kara)

Your phones get answered correctly, 24/7

Online Scheduling (Engage)

Your patients book the right appointment, the first time

Staff Guidance (Elevate)

Your newest hire performs like a veteran from day one

Clinical Triage (CNAI)

Evidence-based protocols protect patients and nurses

CareDesk Healthcare CRM

The patient access platform providers trust
Your Specialties

Urology

Book more urology procedures while no-shows drop by over 10%.

Women's Health

Reduce missed prenatal, screening and fertility visits — while reducing staff onboarding time by 70%.

Orthopedics

Keep your OR blocks full and cut the callbacks that pull staff off the floor.

Cardiology

Get critical cardiac patients seen days sooner — without overwhelming your team.

Primary Care

Increase preventive visits, reduce lost-to-follow-up across every age group, and achieve 100% encounter documentation.

Dermatology

Route cosmetic-sounding requests hiding medical urgency correctly, and see up to 94% cancellation.

Pediatrics

Give worried parents answers faster — and urgent children seen sooner with 60% self-scheduled appointments.

Vision Care

Get urgent vision problems seen faster and stop wrong appointment types by over 25%.
Your Benefits

EVALUATE

Case Studies

Our highly optimized healthcare scheduling software gives both patients and providers exactly what they need 24/7, anywhere.

Webinars

Keona Health's (care)fully designed healthcare CRM gives both patients & providers exactly what they need 24/7, anywhere.

INSIGHTS

Blog & Insights

Latest thinking on healthcare patient access & service

Company News

Keona Health's (care)fully designed healthcare CRM gives both patients & providers exactly what they need 24/7, anywhere.

Your Challenges

Overwhelmed By Calls

Handle 60% more calls without hiring

Staff Burnout and Turnover

Every replacement is $15k+ training & 6 weeks

Scheduling Chaos

Each Error costs $150+ & dropped calls cost thousands

Revenue Plateau

Grow 10% faster with AI supported conversions

Inconsistent Nurse Triage

When clinical calls need standardization
Your Solutions

AI Call Answering (Kara)

Superior AI resolution + seamless human coordination

AI Patient Self-Service (Engage)

24/7 self-booking captures up to 60% of new appointments

AI Copilot Support (Elevate)

Staff achieve 99% scheduling accuracy, reduce training 75%

Clinical Decision Support (Nurse Triage)

Evidence-based protocols ensure 93% nurse accuracy

Call Center Platform (CareDesk)

Unify all patient access with AI Healthcare CRM
Your Specialties

Orthopedics & Sports Medicine

Complex scheduling coordination, 2-day staff training

Cardiology

Cardiac protocols built-in, zero errors

Primary Care & Family Medicine

Comprehensive care, simplified workflows

Women's Health

See how we automated 170-page OBGYN complexity

Pediatrics

Age-based triage + parent self-service 24/7

Optometry & Ophthalmology

Pre-op, post-op, exams - coordinated

Urology

Coordination without endless phone tag

Dermatology

Route cosmetic-sounding requests hiding medical urgency correctly, and see up to 94% cancellation.
Platform

Platform Overview

Labor enhancement built on AI Healthcare CRM foundation

Enterprise Integrations

Works with your existing systems

Revenue Analytics

Turn patient engagement into growth

Security & Compliance

Built to Scale
Your Benefits

EVALUATE

Case Studies

Real results from single location to nationwide

Operational Transformation

AI Patient Service Maturity Model

Get Started

Schedule Demo

See it in action

Contact Sales

We're here to help you succeed

LEARN

Blog & Insights

Latest thinking on healthcare patient access & service

Resource Library

Guides, whitepapers, and templates
Kara

Stephen Dean

Stephen Dean is COO of Keona Health, where he’s spent 14 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.

All

Case Studies

Healthcare Call Center Training

June 29, 2026

Healthcare Call Center Training

Real-world examples show how CareDesk compresses training and helps new call center agents become productive sooner. Based on...

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Care Desk CRM improves staffing, patient satisfaction, and revenue

February 25, 2026

Care Desk CRM improves staffing, patient satisfaction, and revenue

Office Locations: 23 in Southern California Providers: 58 Orthopedic specialists and advanced practitioners, with a team of physical...

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EmergeOrtho Case Study: Quick ROI With Patient Access AI

February 20, 2026

EmergeOrtho Case Study: Quick ROI With Patient Access AI

EmergeOrtho Triangle Your call center keeps pace through an EHR migration, doubles visit capacity, and trains new hires...

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Transforming Triage: Intermountain Healthcare’s Success with CareDesk

February 11, 2026

Transforming Triage: Intermountain Healthcare’s Success with CareDesk

Call Center Operations Intermountain Healthcare is a large integrated delivery network with hospitals and clinics across Utah and...

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Case Study: 95% Handoff Completion With Voice Exchange

January 27, 2026

Case Study: 95% Handoff Completion With Voice Exchange

How voice exchange eliminated after-hours chaos and achieved full adoption in one week “Keona gave us what we’ve...

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