Kara
Products

Healthcare CRM

CareDesk, an AI-powered healthcare CRM built specifically for medical professionals, optimizes the patient experience.

Triage Software

Triaging patients is typically complex and involves a lot of variables, leading to errors, long queues and a long list of other unpleasant effects.

Intelligent Scheduling

Tired of scheduling errors, missed appointments, and unbooked appointment slots?

Knowledge Base

Deliver the information your agents need when they need it without making them search

Queue Manager

CareDesk Queue Manager is a powerful tool for managing clinical communication.

Patient Self-Scheduling

Designed for Providers, Made for Patients

Integration

Every tool used by a contact center can be integrated into a single interface.

Healthcare Campaigns

Coordinate outbound email, SMS and call campaigns. Tie marketing campaigns to specific appointments for true ROI.

Business Intelligence

Equip your supervisors with superpowered insights!

Patient Engagement

Proactively engage patients based on their risk factors and history.
Your Challenges

Staff Burnout and Turnover

Skilled staff burn out when every day is spent managing volume, rules, and interruptions.

Revenue Plateau

Hidden bottlenecks that prevent patients from getting scheduled, seen, and completed are removed

Inconsistent Nurse Triage

When triage decisions vary by who answers the call, risk increases.

Overwhelmed By Calls

Patients get helped the first time they reach out. Repetitive requests complete automatically.

Scheduling Chaos

When scheduling rules live in people’s heads, errors are inevitable.
Your Solutions

Phone & Chat (Kara)

Your phones get answered correctly, 24/7

Online Scheduling (Engage)

Your patients book the right appointment, the first time

Staff Guidance (Elevate)

Your newest hire performs like a veteran from day one

Clinical Triage (Triage)

Evidence-based protocols protect patients and nurses
Your Specialties

Urology

Book more urology procedures while no-shows drop by over 10%.

Women's Health

Reduce missed prenatal, screening and fertility visits — while reducing staff onboarding time by 70%.

Orthopedics

Keep your OR blocks full and reduce patient callbacks by 34%.

Cardiology

Get critical cardiac patients seen days sooner — without overwhelming your team.

Primary Care

Increase preventive visits, reduce lost-to-follow-up across every age group, and achieve 100% encounter documentation.

Dermatology

Route cosmetic-sounding requests hiding medical urgency correctly, and see up to 94% cancellation.

Pediatrics

Give worried parents answers faster — and urgent children seen sooner with 60% self-scheduled appointments.

Vision Care

Get urgent vision problems seen faster and stop wrong appointment types by over 25%.
Your Benefits

EVALUATE

Case Studies

Our highly optimized healthcare scheduling software gives both patients and providers exactly what they need 24/7, anywhere.

Webinars

Keona Health's (care)fully designed healthcare CRM gives both patients & providers exactly what they need 24/7, anywhere.

INSIGHTS

Blog & Insights

Latest thinking on healthcare patient access & service

Company News

Keona Health's (care)fully designed healthcare CRM gives both patients & providers exactly what they need 24/7, anywhere.

Stephen Dean

Stephen Dean is COO of Keona Health, where he’s spent 13 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.

All

Case Studies

Care Desk CRM improves staffing, patient satisfaction, and revenue

February 25, 2026

Care Desk CRM improves staffing, patient satisfaction, and revenue

Office Locations: 23 in Southern California Providers: 58 Orthopedic specialists and advanced practitioners, with a team of physical...

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Stephen Dean

EmergeOrtho Case Study: Quick ROI With Patient Access AI

February 20, 2026

EmergeOrtho Case Study: Quick ROI With Patient Access AI

How a Large Orthopedic Practice Integrated Keona with Athenahealth Without Slowing Down Their Call Center A real-world look...

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Stephen Dean

Transforming Triage: Intermountain Healthcare’s Success with CareDesk

February 11, 2026

Transforming Triage: Intermountain Healthcare’s Success with CareDesk

Call Center Operations Intermountain Healthcare is a large integrated delivery network with hospitals and clinics across Utah and...

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Stephen Dean

Case Study: 95% Handoff Completion With Voice Exchange

January 27, 2026

Case Study: 95% Handoff Completion With Voice Exchange

How voice exchange eliminated after-hours chaos and achieved full adoption in one week “Keona gave us what we’ve...

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Stephen Dean

How to Never Miss Another Patient Call (or Appointment) Ever Again

January 20, 2026

How to Never Miss Another Patient Call (or Appointment) Ever Again

It was just before 5 PM on a Friday when Denise, a busy mother, picked up the phone....

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Stephen Dean

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