As a next-generation healthcare CRM, CareDesk was built from the ground up to integrate with other tools and services. These integrations provide a single seamless experience, eliminating the need to switch between disconnected applications, saving users time, and reducing error-prone data re-entry.
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Through multiple integrations, the CareDesk healthcare CRM gives your agents and patients a unified experience. They have single place to address any request or task.
Build patient trust through displaying the patient context to employees with each patient’s visit history in view. Then delight them by scheduling patients directly into the PM faster and without errors. Send them links to schedule themselves in real-time at their own convenience. Patient registration, Intelligent Scheduling, and Patient Self-Scheduling are all built on integration with practice management. In addition to automated tools, the following information from the PM is displayed to agents as needed:
Read more on Intelligent Scheduling here.
Read more on Patient Self-Scheduling here.
We support PM integration with the following EHR vendors:
EHR Integration is key to safety anddocumentation. Give the invaluable health recordcontext to agents and nurses. EHR integrationscome with the following standard features:
Keona Health currently supports the following EHR integrations
As a Healthcare CRM, CareDesk integrates with sales and marketing CRM’s such as Salesforce and Microsoft Dynamics 365.
For more information, see What is a Healthcare CRM?
Build deep trust and drive compliance by delivering rich health education to patients in tandem with your telehealth services. Health education is a component of Nurse Triage.
Remove friction and frustration with messaging integration. Communication requirements present some of the largest hurdles in healthcare. Every communication medium has its own possible outcomes, timing for response, templates, and workflows around processing and retrying. Enormous time is spent relaying and tracking communications, whether this is paging an on-call providers, sending fax reports to the PCP, or creating tasks for the care team. CareDesk is able to automate all of these with Messaging Manager. The following integrations are supported:
Support unparalleled safety and service with geolocation services. Geolocation integration lets you:
Instead of telling a patient to call 911 and hoping they do and can explain their possible emergency, your nurse can make an e911 call and get the appropriate 911 for the patient’s location.
Your employees will drive superior outcomes with world class clinical decision support. CareDesk’s Expert System can incorporate decision support for existing decision support libraries. We license best-in-class industry content for some of these:
CareDesk integrates with telephony systems at different layers, but the features supported are similar. Standard features are:
Read about the deep RingCentral integration with CareDesk here.
CareDesk supports single sign-on (SSO) from a variety of sources, integrating into your existing security model. CareDesk supports the following SSO implementations:
These are only the most popular integrations. Are you looking for an integration not listed? Contact us! We have over 40 integrations and may very well support your needs.
Feel free to send us a message.
