TELEHEALTH INTEGRATION
Triaging patients is typically complex and involves a lot of variables, leading to errors, long queues and a long list of other unpleasant effects. Keona Health has designed cutting-edge Nurse Triage Software that uses the best digital health practices, including branching, EHR integration, clinical decision support, and automation to streamline these complexities and keep everyone happy.
Have a medical call center? Give your staff & nurses guidance through complex software triage processes with AI-driven branching protocols. Grow your practice with the best patient service practices available today.
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See patient demographics, contact information, medications, health history, appointment history, future appointments, & prior phone calls from 1 simple-to-navigate interface. CareDesk allows a click-of-a-button can save the encounter into the patient’s chart & communicate the changes as your workflow dictates.
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Scripting & branching for your nurses & phone agents, no matter the specialty: obgyn, urology, ent, geriatric, family medicine, & more!
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Patients only recall a portion of what your nurses tell them. Sending care advice & patient education materials via secure message is as easy as clicking checkboxes & hitting ‘Send’. Easy peasy.
learn more About Messaging
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Your nurses do more than just triage. CareDesk has scripting for scheduling, referrals, medication refill, insurance verification & more. With CareDesk, your staff won’t have to remember 100 things off the top of their head. Calls that should take 2 minutes won’t drag out to 10. Improve consistency, ease effort & slash training time.
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The guidelines from Schmitt-Thompson Clinical Content (STCC) are widely considered the gold-standard in contact center and practice use. Over 600 topics are defined and trusted by more organizations than any other nurse guideline set.
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Handle calls according to their priority, not by when the call came in. Queues are flexible and adaptive to your workflow. Plus, with intake direction for non-clinical staff, they have the tools they need to make & document the right scheduling choice. No matter who is handling the call, nurse triage scheduling is simple & consistent.
learn moreThe providers that give patients a better experience grow their practice by 2x the competition. Grow your practice by investing in superior patient experience. Whether you are considering CareDesk or a new call center, download this whitepaper & infographic for more information.
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CareDesk’s intuitive interface & guided protocols are extremely easy to learn. It typically takes a few hours for already trained nurses, call agents or front desk staff to be trained & taking calls.
learn more in the whitepaper
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CareDesk is entirely web-based. No installation is necessary for users to be up & running. New features are added regularly at no additional cost to your organization.
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CareDesk automatically documents your calls & makes it extremely easy for your staff to collect & process all relevant information.
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Get a true picture of all your calls. How many are for general admin issues, vs medication refills, vs the top medical condition? With CareDesk implemented across your practice, you will be able to optimize training & start giving patients answers before they even call.
learn more About Reporting
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When your staff takes a call, CareDesk can automate prioritization of that call as well as automatically forward to the right queue. CareDesk records time stamps for every action staff takes, giving unparalleled insight into call flow. With unlimited queues to fit your workflow & role-based permissions, you can automate your workflow & slash training time.
learn more About Workspace automation
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Our clients love us because of our exceptional customer service. Our customer success & IT support teams work closely with each customer to ensure that CareDesk continues to delight them.
Keona’s Triage & Call‑Support Software is a web-based digital platform designed for call centers and telehealth, automating complex triage workflows using AI-driven branching protocols, intelligent scripting, EHR integration, and clinical decision support tools.
It supports non‑clinical agents and nurses conducting both low- and high-acuity triage across specialties like OB/GYN, urology, family medicine, and ENT, empowering users to follow guided protocols (e.g., Schmitt‑Thompson) and route patients safely.
Keona uses the gold-standard Schmitt‑Thompson Clinical Content, covering over 600 adult and pediatric triage topics and employed across North America, ensuring best-practice safety and accuracy.
Keona triage software seamlessly integrates with EHR and practice management systems, pulling patient demographic and medical history data into a unified interface and allowing click-to-document capabilities directly into charts
Nurse triage efficiency typically increases by 30–60%, and call documentation becomes faster and more accurate, reducing errors and improving first-call resolution.
The interface requires minimal training, new nurses and agents can be operational within hours. Triage handle times drop due to guided workflows, and training burden decreases by 50–70%.
Documentation is automated, calls are logged comprehensively, and nurses can easily send secure follow-up messages or education materials via integrated messaging tools.
Besides triage protocols, the software system should support branching for scheduling, medication refills, referrals, insurance verification, and other typical call‑center flows. all customizable to your practice’s needs.
Calls are routed based on clinical priority, not just arrival time. Flexible queue configurations ensure urgent or high‑acuity patients are handled first.
Keona’s Triage Software is entirely web-based: no installations needed. Updates are delivered continuously, eliminating VPN or software installation hassles.
INTEGRATE SMART TELEHEALTH TOOLS EASILY
Boost efficiency with EHR-integrated call scripts, remote assessments, and seamless handoffs to telehealth.
