Use your own protocols or pick from our extensive library which includes gold standard Schmitt-Thompson pediatric and family medicine, urology, geriatric, OBGYN, and behavioral health protocols.
Increase patient access by offering e-visits. In addition, Health Desk can be used to handle almost any type of call, including triage, prescription refill requests, health record requests, outbound calls, Chronic Care Management (CCM), and more.
Other triage applications advertise EMR integration but they usually mean the ability to copy/paste an encounter into your EMR. Keona integrates very closely with your EMR to allow users to single-signon, search for patients, view patient health history, medications, appointments, and even save to the patient's chart with a single button click.
Health Desk's intuitive interface and guided protocols are extremely easy to learn. It usually takes less than 2 hours for nurses, call agents, or front desk staff to be trained and ready.
Health Desk is entirely web-based. No installation is necessary for users to be up and running. New features are added all the time at no additional cost to your organization.
Health Desk automatically documents your calls and makes it extremely easy for your staff to collect relevant information.
Health Desk has been designed to accommodate almost any practice, hospital, or call center worfklow.
Get insight into your triage and patient call support, optimize operations, and improve patient experience by using advanced reporting and analytics.
Our clients love us because of our exceptional customer service. Our customer success and IT support teams work closely with each customer to ensure that Health Desk continues to delight them.
“We are seeing evidence that [Keona’s] approach improves response time, reduces cost, and increases patient and staff satisfaction. Their service has the potential of becoming the standard of care for phone triage in ambulatory care around the world.”
John Thorp, Division Director, Women’s Primary Healthcare and Vice Chair for Research, UNC – Chapel Hill
“I like Keona because it is convenient for questions that deal with non-emergencies. I don’t have to wait on hold or explain my problem only to wait for a call back. I can ask my question without all of the other obstacles of a phone call and wait for the response.”
Anonymous patient feedback